Terms &
conditions.

1. Operator and scope

Lisbon Pub Crawl is a brand operated by Semana Ousada, Lda., with registered office at Travessa da Cara, no. 14, 2º Esquerdo, Bairro Alto, 1200-089 Lisbon, Portugal. It promotes and commercialises dated leisure and entertainment experiences, including pub crawls, walking tours, food tours and social experiences.

These terms apply to use of the website, booking, payment and participation in Lisbon Pub Crawl events. Any specific written conditions shown for a particular experience or private event also apply and take priority where they address that booking directly.

2. Tickets, bookings and payment

A ticket grants access only to the event, date, meeting point and inclusions stated during booking. Travel to and from the meeting point, accommodation, cloakroom fees, additional drinks or food and other personal expenses are excluded unless expressly included.

TuriTop, S.L. provides the booking and payment technology. A successful payment generates a confirmation sent to the email supplied by the customer. The customer is responsible for checking the date, number of guests and other details and reporting errors promptly to info@discoverlisbon.org.

Payment-card details are handled by TuriTop or its associated payment provider rather than by Lisbon Pub Crawl. Use of that platform is also subject to TuriTop’s applicable terms of use.

3. Age, check-in and participation

Participation is strictly limited to guests aged 18 or over unless an event expressly states otherwise. Guests must carry a valid official physical photo ID. A photograph or copy may not be accepted by a venue.

Guests must arrive at the stated meeting point before check-in closes and follow instructions from guides, staff, security and venue teams. Late arrival or failure to join the group on time is treated as a no-show and does not entitle the guest to a refund, credit or rescheduling.

Weapons, illegal drugs, pyrotechnics and any object or substance that may endanger people or property are prohibited. A breach may result in immediate removal and referral to the relevant authorities.

4. Responsible drinking and conduct

Guests remain responsible for their alcohol consumption, health, behaviour and personal decisions throughout the experience. Staff may stop serving alcohol or remove anyone whose intoxication or behaviour may endanger themselves, other guests, staff, venues or property.

Aggressive, discriminatory, harassing, unsafe or disruptive conduct is not accepted. Removal for conduct, excessive intoxication, failure to follow safety instructions or possession of prohibited items does not create a right to a refund or compensation.

5. Venues, route and dress code

Published routes, venues, timings and duration are indicative. Lisbon Pub Crawl may make reasonable changes for capacity, operations, safety, weather, public-authority instructions or venue availability while preserving the overall nature of the experience.

Bars and clubs are independent venues and retain final control over entry and service. Smart casual clothing is strongly recommended. Sportswear, baggy clothing, shorts, ripped clothing, beachwear, headwear, unsuitable footwear, excessive jewellery or extreme intoxication may lead to refused entry. Such refusal does not entitle the guest to a refund or compensation.

6. Cancellations, changes and refunds

Unless a specific booking states otherwise in writing, confirmed tickets are non-refundable where the participant cancels voluntarily, selects the wrong date, arrives late, does not attend, cannot provide valid ID, fails a venue requirement or is removed for conduct or safety reasons. The statutory 14-day withdrawal right does not apply to leisure services supplied on a specific date or during a specific period under Article 17(1)(k) of Portuguese Decree-Law no. 24/2014.

If an event cannot proceed for force majeure, adverse weather, safety reasons, venue disruption, public-authority restrictions or other circumstances outside the operator’s control, Lisbon Pub Crawl may offer a new date or a credit voucher where operationally possible. These circumstances do not automatically require a cash refund.

If Lisbon Pub Crawl cancels an event directly and solely because of a serious internal failure without a justifiable external cause, the guest may choose rescheduling or a full refund using the original payment method where technically possible.

7. Third parties, belongings and liability

Bars, nightclubs, restaurants, payment providers and other external suppliers are legally independent. Lisbon Pub Crawl acts as organiser, promoter or facilitator as applicable and is not responsible for independent venue decisions or failures outside its reasonable control.

Guests are responsible for phones, wallets, coats and other personal belongings. Lisbon Pub Crawl is not liable for loss, theft or damage except where liability cannot legally be excluded. Guests are responsible for damage or reasonable additional costs caused by their unlawful, reckless or negligent conduct.

Nothing in these terms limits rights or liability that cannot be excluded under applicable Portuguese consumer law.

8. Private events

Private events may have separate minimum numbers, prices, deposits, payment schedules, cancellation deadlines, suppliers and operating conditions set out in a written proposal, email or message. Those agreed conditions take priority for that private booking.

9. Law, complaints and updates

These terms are governed by Portuguese law. Consumers may use the Lisbon Consumer Conflict Arbitration Centre and the Portuguese Electronic Complaints Book where applicable, without prejudice to other rights or remedies.

Lisbon Pub Crawl may update these terms to reflect legal, regulatory or operational changes. The version published on this website applies to new bookings from its stated effective date.